Category Archives: News

Four Tips That Can Help Your Small Business Choose Web Hosting Services for Your Ecommerce Website

small-business-web-hosting-services-network-pic

Many owners of small businesses use web hosting services that are especially designed to meet the needs of ecommerce websites. This is understandable because there are many web hosting services for ecommerce websites which offer many economical ways to improve your firm’s online presence.

Xiaomi Mi4: Overshadowed

1

There is no doubt how the globe we are moving into today is becoming an increasing number of competitive with the each passing minute in addition to the survival of varied companies inside the same is also obtaining tougher and tougher because of the time.

All you need to know about driveway alarms

3rd post image

Whether you live in an urban environment or in the country side, a driveway alarm system is an absolute necessity. Law enforcement guys often state that the reaction time is the most important thing when tackling an intrusion and a driveway alarm system can definitely give you an edge over the intruder.

How To Maintain A Microscope

Greenough-design-stereo-microscope1

A microscope is an investment, so you must store it properly after each use. If the proper maintenance procedures are not implemented, dirt, pollen, lint, and dust will cause serious operational problems.

Tracking mobile phone with the help of IMEI number – Steps to follow

imei-number

Do you know that every cell phone has an IMEI number which is unique in its own way? This IMEI number can be located by means of right software. It helps police to find a cell phone that has been stolen with the help of service provider. Your service provider has every right to block your cell phone from working further in order to ensure that you are not being charged for the phone calls made by the thief. You may visit goodguyselectronics.com to find mobile phones and laptops.

Role Of Tourism In Nation’s Revenue

The tourism is not a confined term to any region or government now since all the nations are started to contribute for tourism. The major reason behind the sudden turn in tourism is the international effort taken towards tourism to promote the revenue as well as national importance. With major credits gone to international regulation, the efforts at domestic level should be seriously supported for a good cause and well-being of the people.

An Overview of Online CRM Tools and Its Customers

1

Can an online business that wants to venture into the e-commerce eco-system actually survive without a proper CRM? The answer, in the final days of 2014 is as loud as clear: No. With competition rising and companies trying to reinvent the way leads turn into customers, new and returning alike, there is no better moment than to give CRM a proper shot. This is an overview of online customer relationship management tools and the profile of companies willing to spend an extra dollar just so they can get closer to potential and existing customers.

CRM Tools to Choose From

First off, let’s start with what choicesdo businesses have. Depending on the direction of business, you can choose between 4 major types of CRM tools:

  1. The Leaders – oldest CRM software on the market, they cover business needs on an international scale, hold market shares and scalable, measurable data-driven results. Top 3: SalesForce, Nimble, Microsoft Dynamics CRM.
  2. The High Performance – almost matchable to the Leaders in terms of performance, satisfaction, reliability, however they do not hold market shares or enough data. Top 3: PipelineDeals, Workbooks, Salesnet.
  3. The Contenders – highly valuable resources and options, great performance, however they lack data-driven results and the user list is relatively low. Top 3: Oracle CRM, SAP CRM, Sage CRM.
  4. The Niche Vendors – these CRM Tools perform extraordinary, however they are limited to regional factors (language, tools, indicators etc). Top 3: Zoho CRM, ACT!, Goldmine.

User Ratings of CRM Tools

The most frequently used CRM tools were rated based on Satisfaction, G2 Score (Score on the G2Crowd review platform), Name, # of Ratings and Market Presence. PrintScreens were taken from the G2Crowd review platform for Satisfaction, G2 Score and Market Presence.

Satisfaction

1

The top 5 most satisfactory CRM tools are: Workbooks (97), followed by Nimble (96), PipelineDeals (95), Salesforce (91) and Salesnet (87). 3 out of 5 tools are from the High Performance group, while the remaining 2 are from the Leaders group. (Image 1)

G2 Score Review

2

Top 5 most rated CRM tools were SalesForce (88), Nimble (73), Workbooks (70), PipelineDeals (70) and Microsoft Dynamics CRM (67). Out of 5 most rated CRM tools, 3 of them belong to the Leaders group, while the other 2 belong to High Performers group. (Image 2)

Market Presence

3

Top 5 most rated CRM Tools in terms of Market Presence are Salesforce CRM (86), closely followed by Microsoft Dynamics CRM (83), Oracle Siebel (67), SAP CRM (65) and Sage CRM (64). 2 out of 5 tools belong to the Leaders CRM group, while the other 3 belong to the Contenders group. (Image 3)

CRM “Consumers” – Businesses Using CRM Tools

According to UXC Eclipse’s case studies, there are roughly 5 types of businesses that use CRM Tools, and these are:

  • Any business that have a Sales Department and plan to activate in the e-commerce scene. A CRM software will help the sales team to identify customer behaviors, trends, providing assistance in selling, up-selling or cross-selling products, as well as getting closer to closing deals.
  • Any business that have a Marketing consultant. Statistics and data about customers can help a marketer build the campaign and strategy that actually sells.
  • Any business that use online payment systems and accounting tools. Creating quotes or invoices, tracking and performing follow-ups are crucial in keeping the financial health of your organization.
  • Any business that values their customers. Customers are the most valuable asset when striking for success. Keeping your customers happy means being true to your mission and vision and respecting not only those who purchase your goods, but also the brand identity your company has built over the years or months..
  • Any business that values efficiency. Translation of efficiency: work done in less time, with less money spent, using all the available resources. Translation: automation tools such as CRM tools that help save effort, time and money.

Ask yourself where do you stand as a business owner, as an entrepreneur, as a company and as a leader, then choose the most appropriate CRM tool. Remember to respect yourself and your clients more than anything else. Stay away from bad publicity and don’t give satisfaction to your competitors.

Special thanks for UXC Eclipse for providing insightful information related to Customer Relationship Management software and tools. You can read more about Microsoft Dynamics CRM on their blog.